Refund and cancellation policy

Proposed terms — pending business confirmation. Last reviewed: 26 October 2026.

Scope

This policy applies to paid programming consulting engagements and advisory sessions arranged with FutureX Relay Software Consulting Co., Ltd. (บริษัท FutureX Relay Software Consulting จำกัด), Tax ID (TIN) 0105915872058, 32/8,Chotana Road, 50300 Mueang Chiang Mai, Chiang Mai, Thailand. Contact: info@futurex-relay.digital or +66-53-000-2310.

Deposits and invoices

Engagement letters may require a deposit before work begins. Unless the letter states otherwise, deposits are applied to the final invoice.

Cancellation by client

• More than 14 calendar days before the scheduled start: deposit refundable minus any third-party costs already incurred on your behalf.
• Within 14 days of start: deposit non-refundable; any prepaid hours for sessions not yet delivered may be refunded at our discretion minus preparation time already spent.
• After work has started: fees for completed days or deliverables already supplied are non-refundable.

Cancellation by us

If we must cancel, we refund unused prepaid amounts within fourteen business days to the original payment method.

Rescheduling advisory sessions

Sessions may be rescheduled once with at least forty-eight hours’ notice. Late cancellations or no-shows may be charged as delivered.

Non-refundable items

Third-party licenses, cloud usage, or travel booked specifically for your project are passed through at cost and are not refundable once purchased.

How to request a refund

Email info@futurex-relay.digital with your invoice number, engagement reference, and reason. We respond within five business days. Approved refunds are processed within fourteen business days.

Disputes

We prefer to resolve billing questions directly. Thai consumer protection law may provide additional remedies where applicable.